Remote Hotel Operations & Revenue Management

You Run the Hotel.
We Run the Back Office.

Running an independent hotel means managing reservations, Booking.com, Expedia, guest messages, room rates, inventory, reports, and countless administrative tasks. AAVI HOSPITALITY provides hotel revenue management services and remote hotel operations that take this work off the owner's desk.

Get Your Free Hotel Operations Audit Explore Our Services

Remote hospitality support for independent hotels and growing hotel groups across the United States.

The Owner's Reality

Running a Hotel Shouldn't Mean Doing Everything Yourself.

Owner-operated hotels carry a daily operational workload that never switches off. Every one of these tasks lands on the owner's desk — often the same desk that runs the front desk.

Reservations & Booking Enquiries

Answering every enquiry, confirming bookings, and keeping calendars accurate across channels.

OTA Administration

Booking.com, Expedia, and other channel updates, content, and availability management.

Rate & Inventory Updates

Daily rate changes, inventory checks, restrictions, and promotion administration.

Guest Communication

Emails, pre-arrival messages, special requests, and follow-ups before and after stays.

Cancellations & Modifications

Handling changes, special requests, and the back-and-forth that comes with them.

Competitor Rate Monitoring

Tracking nearby properties and market shifts that affect your pricing decisions.

Reviews & Listing Maintenance

Responding to guest reviews and keeping listings accurate, current, and competitive.

Reconciliation & Reporting

Matching bookings across channels, commission checks, and weekly reporting.

Supplier Follow-Ups

Chasing vendors, partners, and service providers so nothing slips through the cracks.

Direct-Booking Opportunities

Finding ways to win more commission-free bookings through your own website.

Today: The Owner Does Everything

  • Reservations answered between front-desk duties
  • OTA updates done late at night
  • Guest messages waiting for hours
  • Rates set by guesswork under pressure
  • No time for strategy or direct bookings

With AAVI: The Owner Delegates Agreed Work

  • Reservations handled on agreed workflows
  • OTAs updated on a defined schedule
  • Guest communication covered within scope
  • Rates reviewed with data-backed recommendations
  • Regular reporting keeps the owner informed

"You don't necessarily need another person at the front desk. You may need someone to handle the work behind it."

Remote support complements your on-site team — it doesn't automatically replace front-desk employees. Your staff stays guest-facing; AAVI handles the agreed workload behind the scenes.

What We Do

One Remote Partner. Multiple Hotel Workflows.

Eight focused service areas — from OTA administration to hotel revenue management services — covering the recurring operational and commercial workload of independent hotels.

Reservation Management

  • Reservation enquiries
  • Booking confirmations
  • Modifications and cancellations
  • Guest requests
  • Pre-arrival communication
  • Group booking enquiries
  • Booking follow-ups

OTA Management

  • Booking.com and Expedia
  • Airbnb and other applicable channels
  • Listing content and room descriptions
  • Promotions and rate plans
  • Availability and inventory administration
  • Channel performance reviews

Rate & Inventory Management

  • Rate updates within approved limits
  • Availability monitoring
  • Inventory checks
  • Restrictions and promotions
  • Rate consistency reviews
  • Escalation of inventory issues

Revenue Management Support

  • Competitor pricing analysis
  • Demand-period reviews
  • Booking-pace monitoring
  • Occupancy, ADR, and RevPAR analysis
  • Seasonal pricing recommendations
  • Revenue opportunity identification
  • Performance reporting

Our hotel revenue management services focus on analysis and recommendations — pricing decisions above agreed limits always require owner approval.

Guest Communication

  • OTA messaging
  • Guest emails
  • Pre-arrival messages
  • Special requests
  • Follow-ups
  • Review-response drafting within agreed scope

Hotel Back Office

  • Booking reconciliation
  • Spreadsheet maintenance
  • Operational reports
  • Supplier follow-ups
  • Administrative task management
  • Data organization
  • Basic invoice and commission checks

Administrative support — not regulated accounting, tax advice, or professional bookkeeping.

Direct Bookings, SEO & Online Visibility

  • Hotel website conversion reviews
  • Booking journey improvements
  • Direct enquiry workflows
  • Google Business Profile recommendations
  • Local SEO reviews
  • Landing-page recommendations
  • Offer and package development

Owner's Remote Task Desk

  • Competitor research
  • Website content updates
  • Supplier coordination
  • Group travel enquiries
  • Package and itinerary preparation
  • Research assignments
  • Operational follow-ups
  • Custom remote administration

Service availability depends on the agreed scope, system access, permissions, and selected service tier.

Choose Your Path

Two Ways to Work With Us.

Start with the support your hotel needs most — or combine both in a custom engagement. A basic operations package does not automatically include full revenue management.

Path 1 · Remote Hotel Operations

Get Your Time Back.

Delegate reservations administration, OTA updates, guest communication, routine reporting, and recurring hotel back-office work to a dependable remote partner.

Explore Operations Support
Path 2 · Revenue & Distribution Management

Make Better Commercial Decisions.

Evaluate room pricing, booking pace, OTA distribution, commission costs, and direct-booking performance with our hotel revenue management services — all aimed at improving net room revenue.

Explore Revenue Management
Service Packages

Clear Pricing. Defined Scope.

All prices are indicative. Our remote hotel operations and hotel revenue management services are scoped per property based on room count, systems, workload, and complexity — defined in your service agreement. No fake discounts, no countdown timers.

Group A · Remote Hotel Operations

Essential Operations
$299–$399/month

For smaller properties needing limited recurring back-office assistance.

  • Reservation administration
  • OTA inbox support
  • Guest email assistance
  • Routine booking updates
  • Basic listing maintenance
  • Weekly operations summary

Starting offer — workload and service limits defined by scope.

Discuss Essential Operations
Hotel Operations
$499–$599/month

For owner-operated hotels requiring broader recurring assistance.

  • Agreed reservation workflows
  • OTA administration
  • Rate and inventory updates within approved limits
  • Guest communication
  • Booking reconciliation
  • Competitor observations
  • Review-response support
  • Weekly reporting + owner task desk

Indicative — scope confirmed in service agreement.

Discuss Hotel Operations
Dedicated Remote Support
$799–$999/month

For properties needing more extensive operational support.

  • Broader reservation administration
  • Daily OTA workflow support
  • Guest communication
  • Back-office coordination
  • Reporting and supplier follow-ups
  • Rate monitoring
  • Revenue support
  • Direct-booking administration

Indicative — not round-the-clock staffing or unlimited work.

Request a Custom Plan

Group B · Hotel Revenue Management Services

Revenue Essential
$899–$1,299/month

For independent hotels with approximately 20–50 rooms.

  • Weekly pricing review
  • Competitor rate analysis
  • OTA listing recommendations
  • Monthly performance reporting
  • One scheduled review meeting per month
Discuss Revenue Essential
Revenue Growth
$1,499–$2,199/month

For hotels with approximately 40–100 rooms.

  • Pricing strategy
  • Booking-pace and demand review
  • OTA performance optimization
  • Commission and channel analysis
  • Direct-booking recommendations
  • Detailed monthly reporting
  • Two scheduled strategy meetings per month
Discuss Revenue Growth
Multi-Property
$2,499–$3,999+/month

For multi-property operators and more complex portfolios.

  • Portfolio revenue strategy
  • Cross-property performance reviews
  • Forecasting support
  • Channel strategy
  • Corporate and group business strategy support
  • Consolidated reporting and account coordination
Request a Custom Proposal

A one-time, project-based Hotel Operations & Distribution Audit is also available — ask about it during your free consultation. Operational support and revenue consulting are priced and scoped separately.

The Process

Simple for You. Structured Behind the Scenes.

Implementation depends on client authorization and system access — you approve the scope before anything runs.

1

Free Operations Audit

We review publicly visible information and understand the owner's operational pain points.

2

Workflow Assessment

We establish what should be delegated and which systems your property uses.

3

Scope & Access Setup

We agree on responsibilities, approval limits, security, and service hours.

4

Remote Execution

We handle the agreed tasks and escalate decisions that require your approval.

5

Reporting & Improvement

Regular updates, outstanding issues, and practical recommendations.

Governance

Delegation Without Losing Control.

AAVI handles agreed routine work while you retain control over the decisions that matter.

Routine tasks, where authorized

  • OTA content updates
  • Guest communication
  • Reservation administration
  • Approved rate changes
  • Reports
  • Administrative follow-ups

Requires owner approval

  • Significant refunds
  • Exceptional guest compensation
  • Large rate changes
  • Policy changes
  • Overbooking decisions
  • Financial commitments
  • Sensitive complaints

Escalated immediately

  • Safety concerns
  • Suspected fraud
  • Legal complaints
  • Major payment disputes
  • Urgent property incidents
Access & confidentiality.

We work with secure user-level access, least-privilege permissions, confidentiality commitments, and written procedures. Thresholds for every escalation category are agreed with you in advance.

Interactive Tool

Understand the Cost of Your Distribution Strategy.

Adjust the illustrative assumptions below to see what shifting even a modest share of OTA bookings to direct channels could mean for your hotel. Inputs are sample values only.

$60,000
70%
18%
15%
Illustrative assumption — not a forecast.
5%
$599
Shifted booking revenue$0
Estimated OTA commission avoided$0
Estimated direct-booking acquisition cost$0
Estimated net distribution savings$0
Estimated monthly benefit after service fee$0

This calculator provides an illustrative estimate, not a forecast or guarantee. Actual results depend on booking mix, contracts, acquisition costs, conversion rates, cancellation patterns, implementation, and whether direct bookings replace OTA bookings or generate incremental demand. Direct bookings are not necessarily commission-free.

Who We Help

Built for Independent Hospitality Businesses.

Typically properties of roughly 20–120 rooms, or operators managing 2–8 properties — where the owner is personally responsible for reservations, OTAs, pricing, and administration.

Independent boutique hotel exterior in the United States — AAVI HOSPITALITY provides hotel revenue management services and remote hotel operations for owner-operated properties

Boutique Hotels

Distinctive properties where the owner wears every operational hat.

Independent Hotels

Owner-operated hotels without a corporate back-office team.

Independent Motels

Family-run properties balancing front desk and distribution work.

Inns & B&Bs

Small lodging businesses that need flexible, scoped support.

Small Resorts

Seasonal and leisure properties with variable workload.

Lifestyle Properties

Design-led and niche stays with direct-booking potential.

Small Hotel Groups

Regional groups needing consistent operational workflows.

Multi-Property Operators

Owners managing 2–8 properties who need portfolio-level support.

Suitability depends on your room count, operational workload, technology, goals, and service requirements — we'll confirm fit during your free audit.

Why AAVI

Hospitality Understanding. Commercial Thinking. Practical Execution.

Hospitality-Focused

A dedicated hospitality approach — not a generic virtual assistant agency.

Real Hotel Workflows

Built around actual hotel operating workflows, from OTA extranets to reservation administration.

Remote Flexibility

Support that scales with your workload without another full-time local hire.

Distribution Understanding

OTA management, channel economics, and commission awareness baked into the work.

Commercially Informed

Recommendations grounded in your data — booking pace, rates, and channel performance.

Clear Responsibilities

Defined tasks, approval limits, and escalation paths agreed in writing.

Reporting & Accountability

Regular summaries keep you informed without micromanaging.

Tailored to Independents

Designed for owner-operated hotels, not enterprise chains.

Meet the Founders

Two Perspectives. One Vision. Better Hotel Operations.

AAVI HOSPITALITY brings together two complementary strengths: a US-based business vision and more than 18 years of hands-on hospitality experience.

Together, our founders aim to help independent American hoteliers simplify operations, improve efficiency and build stronger hospitality businesses.

Akash Talwar

Co-Founder, Business Vision, US Administration & Client Relations

Based in New Jersey, USA

Akash Talwar is the visionary behind AAVI HOSPITALITY. Having lived in New Jersey for the past 25 years, he recognized an opportunity to bridge the gap between independent American hotel owners who need dependable operational support and experienced hospitality professionals who can deliver it remotely.

His original vision was to establish a hospitality support company that understands the expectations of American hotel owners while providing practical, efficient and reliable back-office solutions. His long-standing presence in the United States brings familiarity with the local business environment, professional communication standards and the importance of trusted business relationships.

He oversees the company’s administrative responsibilities and plays an important role in shaping its business direction and growth.

Key responsibilities

  • US Business Administration
  • American Client Relations
  • Business Development & Partnerships
  • Client Coordination
  • Strategic Business Planning
  • Administrative Oversight
  • US Market Understanding
“Akash envisioned AAVI HOSPITALITY to make professional hospitality support more accessible to independent hotel owners across the United States.”

Jatin Kumar

Co-Founder, Hospitality Operations & Revenue Strategy

18+ years of hospitality experience

Jatin Kumar brings more than 18 years of practical experience in the hospitality industry, with a background in hotel operations, property management, business development and hospitality entrepreneurship. His experience comes from direct involvement in operating and managing boutique hotels, independent hotels and leisure resorts.

Over the years he has developed a practical understanding of the challenges hotel owners face every day, from managing reservations and room inventory to working with online travel agencies, developing pricing strategies, coordinating teams and maintaining operational efficiency.

Jatin understands hospitality from the operator’s perspective. His approach focuses on improving operational systems, strengthening distribution, optimizing pricing and helping hotel owners make better commercial decisions.

Key responsibilities

  • Hotel Operations & Management
  • Revenue Management & Pricing Strategy
  • OTA & Online Distribution Management
  • Reservations & Booking Administration
  • Guest Communication Workflows
  • Direct Booking Development
  • Hotel Performance Monitoring & Reporting
“Jatin brings real-world hotel operating experience to AAVI HOSPITALITY, translating practical hospitality knowledge into structured support for American hotel owners.”

Why Our Partnership Works

Our strength lies in combining two different but complementary perspectives.

Akash brings the vision and US-based business leadership. Jatin brings the hospitality operations expertise.

Together, we combine:

  • US-based business administration and client coordination
  • 18+ years of practical hospitality experience
  • Understanding of independent hotel operations
  • Knowledge of reservations, OTAs and revenue strategies
  • A practical approach to remote hotel back-office management
  • A commitment to transparent communication and reliable support

Making Hotel Operations Simpler for Independent Hoteliers

Our vision is to become a trusted hospitality operations partner for independent hotels across the United States. We want to help hotel owners spend less time managing administrative complexities and more time focusing on their guests, properties and business growth.

You Run the Hotel. We Run the Back Office.

Let’s Talk About Your Hotel

Whether you operate an independent hotel, boutique property, motel or resort, let’s explore how AAVI HOSPITALITY can support your business.

Schedule a Consultation
Free Hotel Operations Audit

Find Out What You Could Take Off Your Plate.

Request a free preliminary review of your hotel's public online presence and operational opportunities.

  • OTA presence and listing quality
  • Reservation workflow review
  • Guest communication coverage
  • Rate and inventory processes
  • Direct-booking opportunities
  • Back-office delegation opportunities

Prefer to talk first?

Call US: +1 (609) 801-6191 WhatsApp Us
Hotel room prepared for guest arrival — part of the remote hotel operations support provided by AAVI HOSPITALITY

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FAQ

Questions Independent Hotel Owners Ask Us.

Reservation administration, OTA inbox and listing management, rate and inventory updates within approved limits, guest communication, booking reconciliation, routine reporting, and agreed back-office tasks — all scoped in writing before work begins.

We specialize in hospitality. Our workflows are built around hotel systems, OTA extranets, reservation processes, and distribution economics — not general admin tasks. Responsibilities, approval limits, and escalation paths are defined for hotel operations specifically.

No. Remote support complements your on-site team rather than replacing it. Your staff stays focused on guests; we handle the agreed administrative workload behind the scenes.

Yes. We work with Booking.com, Expedia, Airbnb, and other applicable channels — covering listings, content, availability, promotions, inbox support, and performance reviews within the agreed scope and access level.

In most cases, yes. During the workflow assessment we confirm which systems you use, what access is possible, and how responsibilities will be divided between your tools and our remote workflows.

Absolutely. Delegation is selective by design. You choose the tasks we handle, set approval thresholds, and retain control over everything else.

We use secure user-level access with least-privilege permissions, confidentiality commitments, and written procedures. You control access levels and can revoke access at any time.

Yes. We support multi-property operators, typically managing 2–8 properties, with portfolio-level workflows, consolidated reporting, and account coordination scoped to your group.

Indicative packages start around $299–$399/month for limited support and scale based on workload, coverage hours, number of properties, and scope. Final pricing is defined in your service agreement — we don't promise unlimited work at fixed prices.

Hotel revenue management services focus on pricing rooms and managing distribution based on demand, booking pace, competitor rates, and channel costs — with the goal of improving net room revenue. We provide analysis, recommendations, and reporting; major pricing decisions remain yours.

Yes. We review your website's booking journey, enquiry workflows, Google Business Profile, local SEO, and offers — then recommend practical improvements to grow commission-free bookings.

No. We do not guarantee any specific increase in revenue, occupancy, search rankings, or financial performance. We provide informed analysis, disciplined execution, and transparent reporting — results depend on market conditions and implementation.

AAVI HOSPITALITY serves US hotels remotely from India. We provide US and India phone and WhatsApp contact numbers so you can always reach us during agreed service hours.

We escalate it to you immediately through your preferred channel, with context and a recommendation where appropriate. Nothing above your agreed thresholds is actioned without your sign-off.

Book a free consultation or request your free hotel operations audit above. We'll review your public online presence, discuss your pain points, and propose a scoped plan — with no obligation.

Run Your Hotel.
Not Every Task Behind It.

Get practical help with hotel operations, reservations, OTA administration, and hotel revenue management services from a remote hospitality partner.

Get Your Free Hotel Operations Audit Call Our Team
Contact

Talk to AAVI HOSPITALITY.

Reach us by phone or WhatsApp — tell us about your property and what you'd like to take off your plate.

United States +1 (609) 801-6191 Call Now
India +91 99117 90029 Call Now
US WhatsApp +1 (609) 801-6191 Message on WhatsApp
India WhatsApp +91 99117 90029 Message on WhatsApp

Remote hotel operations and revenue management for independent hotels across the United States. You run the hotel. We run the back office.

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Privacy Policy Terms of Service
AAVI HOSPITALITY is a remote hospitality services provider serving hotels in the United States. Services are provided under individual service agreements; indicative pricing is not an offer. No guarantee of revenue, occupancy, or ranking outcomes is made or implied.